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NorthOS ROI Calculator

NorthOS ROI Calculator

For Specialty Medical Practices - Transparent, step-by-step calculation showing exactly where revenue is lost—and how much we can recover

Current Practice Metrics

Industry average: 30–60 calls/day for specialty practices
Typical: 65–75%
Typical: 25–35%
Business Hours Calls: 31.5
After-Hours Calls: 13.5
Industry average: 60–75% during peak hours
Most practices: 10–30% (voicemail, answering service, or missed)
Varies by specialty. Typical range: 250–600 per provider
Industry average: 15–30%
Specialty average: 20–40 per month
Industry average: 55–70%
Nephrology: $250–350 | Cardiology: $300–400 | Ortho: $350–500
Single Visit Value Lifetime Patient Value (3x)
Lifetime mode enabled: Assumes 3 visits per converted patient over 12 months.

Your Revenue Recovery Analysis

📊 Section 1: Operational Leakage

Raw counts of opportunities your practice is currently missing (independent categories):

📞 Business Hours Missed Calls Breakdown
Business Hours Calls per Month: --
Missed During Business Hours: --
Bookable Missed Calls (50% assumption): --
Recovered Calls: --
Source: Business hours call volume only (70% of total daily calls). Assumes 50% of missed calls represent appointment inquiries. Recovery rate: 60% in Expected Mode. Conservative 50%, Expected 60%, High-Performance 75%.
🔄 Referral Conversion Breakdown
Monthly Referrals: --
Currently Converting: --
Lost Referral Opportunities: --
Recovered Referrals: --
Source: Provider referrals received via all channels (phone, fax, email). Referral acceleration: 25% in Expected Mode. Assumes improved follow-up speed and automation. Expected improvement: 20–30%.
❌ No-Show Reduction Breakdown
Monthly Appointments: --
No-Show Visits: --
Reduced No-Shows: --
Source: Scheduled appointments calendar (not call volume). Reduction rate: 20% in Expected Mode. Based on automated confirmations, reminders, and reactivation workflows.
🌙 After-Hours Capture Breakdown
Daily Calls After Hours: --
Monthly After-Hours Calls: --
Currently Missed: --
Bookable After-Hours Calls (50% assumption): --
Recovered After-Hours Visits: --
Source: After-hours call volume only (30% of total daily calls, separate from business hours). Assumes 50% of missed after-hours calls represent appointment inquiries. Currently missed rate: 80%. Capture rate: 75% in Expected Mode. After-hours inquiries are handled by AI front desk and scheduled automatically. Conservative: 60% capture, Expected: 75%, High-Performance: 100%.

💰 Section 2: Revenue Impact

Converting lost opportunities into lost revenue (Lost Visits × $350 = Lost Revenue):

Lost from Business Hours Missed Calls: --
Lost from Referrals: --
Lost from No-Shows: --
Lost After-Hours: --
Total Monthly Loss: --

📈 Section 3: Recovery Projection

💚 Total Recovery Calculation (Expected Mode)
Recovered Business Hours Call Visits: --
Recovered Referral Visits: --
Reduced No-Show Visits: --
Captured After-Hours Visits: --
Total Recovered Visits: --
Projected Monthly Recovery: --
📋 Show Assumptions Used in This Projection ▼
Business Hours Missed Calls:
  • 70% of total daily calls occur during business hours
  • 50% of missed business hours calls assumed bookable
  • Recovery rate: 60% (Expected Mode)
Referrals:
  • Independent from call volume (fax, email, phone)
  • 25% acceleration assumed (Expected Mode)
  • Monthly recovery (no multiplier applied for monthly projections)
No-Shows:
  • From appointment calendar (not call volume)
  • 20% reduction assumed (Expected Mode)
  • Based on automated confirmations and reminder workflows
After-Hours:
  • 30% of total daily calls occur after hours (separate from business hours)
  • 50% of missed after-hours calls assumed bookable (same as business hours)
  • Currently 80% go unanswered (user input)
  • 75% capture rate (Expected Mode)
  • Conservative: 60% | Expected: 75% | High-Performance: 100%
Revenue:
  • Uses single visit value: $350
  • Lifetime Value toggle: OFF

📊 Financial Summary

Standard Plan
Projected monthly revenue recovery --
Estimated NorthOS monthly cost based on revenue recovery -$4,997
Net monthly gain --
Projected ROI --
Estimated payback period --
Total Recovered Visits: --
× Revenue Per Visit: $--
= Projected Monthly Recovery: --
Projected Recovery − NorthOS Cost = --
ROI Multiple = Recovery ÷ Cost = --
Note: All recovery categories are calculated independently from separate data sources to avoid double-counting. Projections assume 50% of missed calls (both business hours and after-hours) are bookable patients, 70% of calls during business hours, 30% after hours. Pricing tier automatically adjusts based on projected recovery to ensure positive ROI. Expected estimates use 60-75% recovery rates.
⚠️ Important Assumptions: Calculations use independent data sources for each category: business hours calls (70% of total), after-hours calls (30% of total), referrals (all channels), and no-shows (appointment calendar). Assumes 50% of missed calls (both business hours and after-hours) are bookable patients and standard appointment values. Conservative mode uses 50-60% recovery rates; Expected mode uses 60-75%; High-Performance uses 75-100%. Pricing tiers are automatically assigned to ensure cost-effective implementation for practices of all sizes. Individual results depend on practice workflows, staff training, and patient demographics.

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